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The usual steps of a quality management look like advice on the introduction of a quality management system in detail: obligation-free initial consultation presentation company, product / services “, because only if your Advisor knows you, your company, your requirements and wishes of a quality management system, then it can help you.” Offers without this initial interview is ‘Goods off the shelf’ and yeasts you not in the company’s development. Offer any how with project plan preparation for the introduction of quality management and certification “, while the duration of the project plan can vary greatly, as this depends on the type and size of the company. TARGET analysis Analysis of your existing QM-system to the rules of the standard, adaptation and improvement of your system ‘. ” Design structure of the individual elements of the quality management “.” Value should be placed on an efficient implementation of each element. A quality management system for a small – and medium-sized enterprises should be adapted to meet business needs and is of course different, than a group.

Quality management manual develop the work and operator specific descriptions of the trace “.” A quality manual must not necessarily be in paper form, but can be stored in the computer. So, for example a quality management handbook on the intranet is partially recommended if you constantly want to access all employees in each workplace, including in the Home Office. Active project support and training local business specific coaching with the responsible managers and employees “.” This is one of the most important points. The best system won’t If it is only on paper and not implemented. Inhibitions are mined in these coaching sessions/discussions, with incorporated the knowledge of employees and staff are taken on Board of the boat. Certification testing and certification of your quality management system by an independent certification body “.” Take care of your quality management system and are customer-oriented, then show this also have a certification and strengths you the customer confidence in your company and your products/services. Michael Thode